Complacency
Company does something well and then rests on its laurels
An obsession with “winning”
Executives who have forgotten that the purpose of a business is to serve its customers.
Constant Change
The belief that change is constant and for the better
Errant Executives
Trust, loyalty, transparency are all essential to a good business.
Prioritising numbers over people
A company that chains itself to metrics and ignores its people is riding for a fall.